Return & Refund Policy

Last updated: August 2026

We want you and your little one to love what you ordered. If something isn't right, here's how our returns process works.

Return Window

You may request a return within 7 days of receiving your order. Requests made after this window unfortunately can't be accepted.

Unboxing Video Requirement

Recording an unboxing video is mandatory when you open your package. The video should be unedited, continuous, and clearly show the sealed package being opened. Returns for damaged, defective, or non-functional items cannot be processed without this video, so please record before you unbox.

Return Conditions

Returns are accepted when:

• The item arrived damaged or broken
• The item is defective or not functioning as intended
• You received the wrong item

To be processed, every return request must include:

• The mandatory unboxing video (see above)
• The original order invoice or order number
• Items not part of our non-returnable list below

Non-Returnable Items

For hygiene and safety reasons, the following items cannot be returned unless defective on arrival:

• Printed worksheets and downloadable/digital products
• Items marked as final sale at the time of purchase

How to Start a Return

Contact us via our Contact Us page within 7 days of delivery with your order number, reason for return, and your unboxing video. We'll confirm your eligibility and guide you through the next steps.

Refunds

Once we receive and inspect your returned item, we'll notify you of the approval status. Approved refunds are issued to your original payment method within 5–7 business days.

Exchanges

If you'd like a different size, color, or product instead of a refund, let us know when you contact us — we're happy to arrange an exchange where stock allows.